Services Management ERP Solutions System in Bahrain & GCC countries

Optimum Services module is an integrated system comprising of full documentary cycle of operations from daily / monthly / annual contracts or providing direct services, follow through contracting process and then billing the client periodically as per the contract or directly.

Specific operational roles that can be defined at user or user group levels. A powerful security and document workflow which ensures a smooth flow of documents. Ability to define any number of approval levels according to the nature of document.

Available on three platforms: browser-based Intranet/Internet and cloud computing.
Online real-time posting, resulting in online real time financial reporting.
Bilingual capability: Arabic/English, you log into the system with the language of your choice.
Extensive MIS reporting (in both languages).
Document printout option upon any task per formed.
Multi-level access to the system and powerful central security control.

Functionalities

Services Management

Services Management provides customers with full services management cycle be it in any sphere.

System’s easy to define service categories lets the user’s setup the services and the pricing of services with minimal efforts. System lets you send alerts and notifications electronically via emails, SMS or push messages on mobile app.

Services Management Functionalities:

Multiple Types of Services Provided
Method of Calculating Fees
Define the Terms & Conditions for each Service
Print Services Reports
Inquiries & Reports
Send Alerts electronically via e-Mail or SMS

Customer Services Management

Customer Services Management includes full-fledged functionalities of customer services management that ensure prompt and efficient customer care and follow up.

With Customer Services Management, gone are the days of frustrated customers and delayed actions. System lets you send alerts and notifications electronically via emails, SMS or push messages on mobile app.

Customer Services Management Functionalities:

Customer Setup
Create a Service Request Electronically
Create a Maintenance Request Electronically
Create Inquiries Request Electronically
Print Account Statements Electronically
Inquiries about the Account Electronically
Send Alerts Electronically via e-Mail

Billing Management

Billing Management provides the functionality to raise all types of invoices electronically, namely, Against Delivery, General or Transactional. It has a built-in workflow process and a full limit-authorization control.

Billing Management also has functionality to record contracts with customers and raise invoices periodically as per the contract. System can also apply formulae at contract level to calculate invoice amounts based on input. The accounting entries are also posted in real-time to the General Ledger.

Billing Management Functionalities:

Raise Invoices Electronically
Raise Invoice Against Delivery
Add Invoices Manually
Apply Formulae for Amount Calculation
Cancel Invoices
Transfer Invoice to Settlement
Invoice Inquiries
Print Invoices or Send Electronically Via Email

Cash Invoice Management

Cash Invoice Management is the perfect solution for raising cash memo/invoice for any on counter sales including point of sale devices. It has a built-in workflow process and a full discount limit-authorization control.

The system has a responsive interface enabling the use on type of computer device including tablet computers or mobile phones. It allows to prepare cash invoices against orders received or quotations sent. The accounting entries are also posted in real-time to the General Ledger.

Cash Invoice Management Functionalities:

Raise Cash Memo/Cash Invoice Electronically
Raise Invoice Against Order/Quotations
Add Cash Invoices Manually
Schedule Delivery
Inventory Inquiries
Cash Invoice Inquiries
Print Cash Invoices or Send Electronically Via Email

Collection Management

Collection Management provides the functionality to raise settlements/receipts electronically against invoice, against advance received, against credit note, against services or general receipts. It has a built-in workflow process and a full limit-authorization control.

Collection Management also has functionality to issue settlements automatically against a payment received electronically through payment gateway or any other online transaction method. The accounting entries are also posted in real-time to the General Ledger.

Collection Management Functionalities:

Raise Receipts Electronically
Raise Receipts/Settlements Against Invoices
Raise Receipts/Settlements Against Advance Received
Raise Manual Receipts
Cancel Settlements
Settlement Inquiries
Print Settlements or Send Electronically Via Email

Customer Portal

Customer Portal provides the most user-friendly platform to the customers for online purchasing, customer services or online payments against services or purchases.

Customer Portal has a responsive interface enabling the use on type of computer device including tablet computers or mobile phones. The backend is controlled by the powerful Optimum ERP and Content Management System provided full communication with the client.